All requests should be responded to, whether they are approved, declined, or waitlisted/tentative. Once a decision has been made regarding a request and its status has been appropriately updated, respond using the following steps:
Start from the "Navigator" screen, i.e. the main screen for a reservation. Ensure that you have the top-level folder in the left hand pane selected.
Click the "Confirmation" button on the far-left.
The confirmation setup window will appear. At the top, select "Generic Approval" or "Generic Decline" or any other custom templates set...